Last Updated: January 01, 2024

We value your satisfaction and want to ensure that your shopping experience with us is seamless. Please take a moment to review our Refunds & Returns Policy to understand the procedures and conditions for returning items purchased from our website.

Shipping & Delivery

At zgujjar313 Clothing, we strive to provide our customers with a seamless shopping experience, including fast and reliable shipping. Whether you’re in the UK or shopping from abroad, we’ve got you covered.

Free Shipping in the UK

Enjoy free shipping on all orders within the UK. We promise delivery within 14 days to all UK regions and nearby areas. Our efficient logistics network ensures that your favorite zgujjar313 clothing reaches you promptly, allowing you to enjoy your purchase without delay.

International Shipping

For our international customers, we offer reliable shipping options to bring zgujjar313 Clothing to your doorstep, no matter where you are in the world. Standard international shipping times vary depending on your location:

  • Europe: 14-21 days
  • North America: 14-21 days
  • Australia & New Zealand: 14-21 days
  • Asia: 14-21 days
  • South America: 14-21 days
  • Africa: 14-21 days

While we strive to deliver international orders within 12 days, please note that some destinations may require up to 21 days due to varying customs and import procedures.

Returns Policy

We accept returns within 14 days, starting from the day your order was delivered. To initiate a return, please follow these guidelines:

  1. Item Condition: Returned items must be in their original condition, which includes being unworn, undamaged, and unused. Ensure all tags are attached, and the original packaging is included.
  2. Footwear and Accessories: Footwear and accessories must be returned in their original branded boxes and dust bags, where provided. Place them inside a protective box to prevent damage during return shipping.
  3. Footwear: When trying on footwear, please avoid marking the soles or damaging the shoe box.
  4. Security Tags: Items with zgujjar313 Official security tags or brand tags attached must be returned with the tags in their original position.
  5. Beauty and Cosmetic Products: Beauty and cosmetic products must remain unopened and unused, with all packaging seals intact.
  6. Hosiery, Lingerie, and Swimwear: These items must have hygiene seals attached and be returned in unopened and undamaged packaging, where applicable. They should only be tried on over your own undergarments, and we will not accept returns that have been worn or soiled.
  7. Face Masks: Due to their nature, we can only accept returns for face masks if they are damaged or faulty upon delivery.
  8. Jewelry: Return jewelry in the same condition it arrived, including all branded packaging and accompanying documents.
  9. Made-to-Order Items: These items cannot be returned unless they arrive damaged or faulty upon delivery, as they are customized to your specifications.
  10. Certain Beauty Items: We are unable to accept returns for specific beauty items containing flammable or hazardous materials. If you have any questions, please contact our global Customer Service team.

Please ensure that you handle your purchases with care and return them in the condition you received them. Items that do not meet our policy criteria will not be accepted for return.

To enhance the shopping experience for all customers, we maintain a flexible returns policy while monitoring return behavior. We reserve the right to close your zgujjar313 Official account or restrict future orders if your return behavior breaches our Returns Policy.

Terms and Conditions for Refunds and Cancellations

  1. Order Cancellation:
    • Customers can cancel their order only before the order is dispatched.
    • The order processing period is 2 days. Orders are typically dispatched within 1-2 business days.
    • Once an order is dispatched, it cannot be cancelled.
  2. Shipping and Delivery:
    • The shipping period is 12 days after the order is processed and dispatched.
    • We cannot issue refunds for orders that are already on the way.
  3. Payment Disputes:
    • Customers who file a dispute with their bank regarding the transaction before contacting us will not be eligible for a refund.
    • It is essential to contact our customer service team first to resolve any issues related to order status or product damage.
  4. Refund Eligibility:
    • Refunds will not be issued for orders that are in transit or have already been delivered.
    • Refunds are only considered if the cancellation request is made before the order is dispatched.

Important Notes:

  • We encourage customers to contact our support team for any concerns or issues before taking any action with their bank.
  • Prompt communication with our team helps ensure a smooth resolution process and avoids refund complications.

By adhering to these terms, we aim to provide a fair and efficient service for all our customers. If you have any questions or need assistance, please don’t hesitate to contact our customer support team.

Refunds

Once we receive your return, please allow up to 6 calendar days for processing. Upon acceptance of your return, we will issue a refund to your original payment method, excluding any delivery costs. Refunds may take up to 14 days to appear in your account, depending on your payment provider.

If you prefer, and you are eligible, we can process your refund as zgujjar313 Official credit. Once processed, the credit will be available in your zgujjar313 Official account for your future purchases.

To track the return of your package, use the Waybill Number from the Waybill Doc included in your order, or check the status of your return by going to “Orders & Returns” in your account. If you placed your order as a guest, you can track your return by entering your guest order details here.

Refunds in Cryptocurrency

If you used cryptocurrency for your purchase, your refund will be processed in the original cryptocurrency at the current exchange rate. Our payment provider will use the email address you provided at checkout and notify you once the refund is processed.

To claim your cryptocurrency refund, email us with the following information:

  • Full Name
  • National ID, Passport, or Business Registration Number
  • Country of Residence
  • Crypto Address to receive your refund

Once we receive the required information, they will process your refund and send you a confirmation email. Please claim your refund from us within 30 days of receiving the email.

The timing of the return to your wallet depends on blockchain congestion and typically occurs on the same business day. For assistance, please contact our Customer Service team at sales@zgujjar313.uk.

Faulty Items

If you receive an item that is flawed, damaged, or does not match the description on our website, please contact our global Customer Service team as soon as possible. We will arrange a return and process a full refund for the faulty item.

For any further assistance or inquiries regarding our Refunds & Returns Policy, please do not hesitate to contact us.

Thank you for choosing zgujjar313.uk!