This page explains how and when we send your order. We sell online only, and this policy applies to every order placed with ZGUJJAR313 LTD (trading as ZGujjar313).
Where we deliver
We deliver to the United Kingdom and to many other countries. The destinations available to you, and the delivery options for your basket, are shown at checkout.
Order processing time
Orders are normally processed and dispatched within 1–3 working days of payment being received. Orders placed at weekends or on public holidays are processed on the next working day.
Estimated delivery times
Many of our products are sent from partner warehouses, so delivery takes longer than from a local shop. The estimates below are working days after dispatch and are a guide, not a guarantee.
| Destination | Estimated delivery |
|---|---|
| United Kingdom | 7–15 working days |
| Europe | 10–20 working days |
| Rest of the world | 12–25 working days |
If your order contains several products, they may be sent separately and arrive on different days. You will not be charged extra for this.
Shipping costs
Shipping costs are calculated at checkout based on your basket and delivery address. The price you see at checkout is the price you pay for delivery.
Tracking your order
When your order is dispatched we will email you a confirmation and, where the carrier provides one, a tracking number. You can follow your parcel on our Track Order page. Tracking may take a few days to update after dispatch.
Customs, import VAT and duties
Orders delivered outside the UK may be subject to import VAT, customs duties or handling fees charged by the destination country. These charges are not included in our prices and are the responsibility of the customer.
Late or missing orders
If your order has not arrived within the estimated time, please contact us with your order number. We will check with the carrier and, if the parcel is lost, arrange a replacement or refund. Unless we agree otherwise, we will deliver your order within 30 days of the order date.
Delivery address
Please check your delivery address carefully before you pay. If you notice a mistake, contact us straight away – we can only change the address before the order is dispatched. We are not responsible for parcels delivered to an incorrect address that was entered at checkout.
Damaged parcels
If your parcel arrives damaged, take photos of the packaging and the product and email us within 14 days of delivery so we can put it right. See our Returns & Refund Policy.
Contact
ZGUJJAR313 LTDRegistered in Scotland – company number SC827096
Registered office: 22 Dundasvale Court, 1/4, Glasgow, Scotland, G4 0XE
Email: info@zgujjar313.uk
